You can find all the above settings and information in your Doteasy Member Zone, under View Email Client Info.įor more information on how to setup and configure your email client:Īre you using POP3 and have accessed your emails from another device or email client?

Do you have the correct incoming mail server name? Make sure you are using the correct server for incoming emails.

If you are using non-SSL settings for your incoming emails, you will need to use the following incoming mail server ports:

Are you using correct SSL settings on non-SSL ports? If you want to use SSL for your incoming emails, you need to use the following incoming mail server ports:.

Note that your Doteasy mail server uses your full domain email address (ie.

Are you using the incorrect login email address, username and/or password.If these settings are incorrect, you will still be able to receive your emails via Webmail, but you won’t be able to receive them in your email client. Outlook, Mac Mail and Thunderbird) for your domain email account, you need to make sure the incoming mail server settings and ports, as well as username and password are correct.

Solution: Review your email client’s basic configuration to make sure all settings are correct, including username, password and incoming mail server settings. Is your email client configured correctly? However, if you are not receiving incoming emails in your Webmail account, please refer to our article How to troubleshot problems receiving emails in Webmail for more information. If you are receiving emails in your Webmail account, then you can proceed with the steps outlined in this article.

The first thing you need to do is to find out if the problem is with your email account or your email client, and the easiest way to do so is to log into your Doteasy Webmail account and see if you are receiving all incoming emails. you are receiving emails in your Webmail account) Solution: Log into your Webmail to make sure your email account works (ie. Are you receiving emails in your Webmail account?

Thunderbird stopped receiving emails